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My Profile in XTM One

My Profile is where you manage your personal experience in XTM One. Unlike Settings, which is shared platform configuration, this page is about your own account.

What you can do here

Use My Profile to:

  • update your account details
  • set your time zone and theme
  • change your password, if you use a local account
  • choose your default chat agent
  • tailor the General Assistant to your needs
  • control your private channel routing
  • review and clear memory
  • check your quotas
  • create API keys
  • manage your personal MCP exposure

The main profile tabs

The current profile page is organized into:

  • Profile
  • Channels & Bots
  • Memory
  • Quotas
  • API Keys
  • MCP Endpoint

Profile tab

The Profile tab contains your personal account information.

You can usually review or update:

  • full name
  • title
  • email address
  • time zone
  • theme
  • authentication method

If you use SSO, the page shows that clearly so you know sign-in is handled by your identity provider.

Password changes

If you use a local account, the Profile tab also includes a password change area.

If you sign in with SSO, password changes are usually managed outside XTM One by your identity provider.

General Assistant Tools

The Profile tab also contains your personal General Assistant tool overrides.

This is where you can review or override access to:

  • built-in tools
  • integrations
  • MCP servers
  • custom tools
  • knowledge bases

This matters when you want your own General Assistant experience to differ from the platform default.

You can also reset your personal choices back to the platform default.

Channels & Bots tab

Channels & Bots controls how your own chat routing works.

This tab currently lets you:

  • choose your default web chat agent
  • assign a different agent for your private conversations on supported channels
  • fall back to default routing when you do not want a personal override

If connected channel bots are available, you can set a different direct-message agent for each channel. Group-channel behavior remains governed by the shared admin routing.

Memory tab

Memory shows what XTM One remembers about you.

It is split into two main parts:

  • a Cross-Agent Profile shared across agents
  • per-agent memory for agents you have interacted with

From this tab you can:

  • review consolidated memory
  • inspect recent interactions
  • clear the cross-agent profile
  • clear memory for one specific agent
  • purge all your memory if you want a full reset

This is the best place to check when an agent seems to be remembering something you no longer want it to keep.

Quotas tab

Quotas shows your personal usage against the limits that apply to your account.

In XTM One, this usually focuses on agentic executions. Some other deployments can also show additional quota types.

Use this tab to understand:

  • your current consumption
  • your limit period
  • whether the limit comes from a user rule, group rule, or platform default

API Keys tab

API Keys lets you create personal keys for controlled programmatic access.

From this tab you can:

  • create a named key
  • copy it when it is first shown
  • review existing keys
  • delete a key you no longer need

The page also shows the Platform API endpoint and basic usage guidance. In some non-XTM deployments, an additional LLM proxy section can appear.

MCP Endpoint tab

MCP Endpoint is for users who want to expose agents to external MCP clients.

From this tab you can:

  • copy your personal MCP endpoint URL
  • review the connection snippet
  • choose which agents are exposed
  • remove agents from that exposed list

If you do not choose a restricted list, the endpoint can default to all eligible visible agents.

What to change first

For most customer users, the most useful first changes are:

  • name and title
  • time zone
  • default chat agent
  • General Assistant tool preferences

Next step

The next chapter explains Settings, which is where administrators manage shared platform behavior.