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Meaning of Dates and Status in XTM One

XTM One shows many timestamps and status labels. They do not all mean the same thing.

Why this matters

Users often need to know whether they are looking at:

  • when a record was created in XTM One
  • when outside data was last refreshed
  • when a run started or finished
  • whether an assistant or connection is healthy right now

This page separates those meanings clearly.

Two families of dates

Technical dates

Technical dates describe what happened inside XTM One itself.

Common examples:

  • created
  • updated
  • refreshed
  • synced
  • last heartbeat

These dates help you understand platform freshness and maintenance state.

Operational dates

Operational dates describe the lifecycle of work.

Common examples:

  • scheduled for
  • started
  • completed
  • awaiting input since
  • last run

These dates help you understand what happened in the workflow.

Common date meanings

Created

When the record was created in XTM One.

Updated

When the record was last changed in XTM One.

Started

When a run actually began executing.

Completed

When a run finished successfully.

Last heartbeat

When XTM One last heard from a connected platform or service that reports health regularly.

Synced or refreshed

When imported or fetched content was last updated from an external source.

Status labels

Dates are easier to read when you combine them with the right status.

Enabled and disabled

These usually describe whether an object such as an agent or resource is active for use.

Connected, stale, or disconnected

These usually describe the health of an external connection.

Running, awaiting input, completed, and failed

These usually describe the state of a run.

How to read a page correctly

A useful rule is:

  • on configuration pages, dates usually tell you about the object record
  • on history pages, dates usually tell you about execution lifecycle
  • on connection cards, dates usually tell you about freshness or health

That distinction avoids a lot of confusion.

Practical examples

  • An agent with a recent updated date means its configuration changed recently. It does not mean it ran recently.
  • A knowledge base with a recent sync date means its content was refreshed recently. It does not mean an agent used it recently.
  • A run with an old started time and no completion time may be stuck or waiting.
  • A platform card with an old heartbeat may indicate a stale connection even if the configuration itself still exists.

Next step

Return to the main guide and continue with the Home Dashboard chapter.