Administration in XTM One

This chapter is for administrators. It covers the areas used to manage the platform, monitor usage, and configure shared settings.

Administration is for

Use the administration sections when you need to:

Intents connect user needs to agents.

Use this section when you want to:

For most teams, this is the page that explains why one request reaches one agent instead of another.

The Users section is where administrators manage user accounts.

Use it to:

This is also where administrators usually confirm whether a user should be an admin or a standard user.

Groups help you organize users and share entities with a selected audience.

Use it to:

If your organization uses team-based access, this page is often the key to who can see and edit shared agents, resources, and flows.

Objects gives administrators a view of shared platform entities.

Use it to inspect items across the platform without opening each area separately.

This is helpful when you need a cross-platform inventory rather than a page-by-page review.

Logs show the audit trail of user actions and important platform events.

Use them when you need to:

When something changed and no one is sure why, this is usually the first admin page to check.

Settings is where administrators configure the shared behavior of XTM One.

Common areas include:

The Settings chapter later in this guide covers those tabs in more detail.

The standard XTM One administration menu focuses on intents, users, groups, objects, logs, and settings.

Some deployments may include additional administration modules beyond this core set.

Regular users usually do not need the administration sections.

If you cannot see them, that is normal. Access is usually limited to administrators.

The next chapter covers My Profile, where users manage their own account settings.