Meaning of dates and status

XTM One shows many timestamps and status labels, and they do not all mean the same thing. The common confusion is between when a record was created or changed in XTM One, when outside data was last refreshed, when a run started or finished, and whether an assistant or connection is healthy right now.

Two families of dates

Technical dates describe what happened inside XTM One — created, updated, refreshed, synced, last heartbeat. They tell you about platform freshness and maintenance state.

Operational dates describe the lifecycle of work — scheduled for, started, completed, awaiting input since, last run. They tell you what happened in the workflow.

A few worth pinning down: created/updated are when a record was made or last changed in XTM One; started/completed are when a run began and finished; last heartbeat is when a connected platform last reported health; synced/refreshed is when imported content was last updated from its source.

Status labels

Dates read best alongside status. Enabled/disabled describe whether an object is active for use. Connected, stale, or disconnected describe the health of an external connection. Running, awaiting input, completed, and failed describe the state of a run.

How to read a page

On configuration pages, dates usually describe the object record. On history pages, they describe execution lifecycle. On connection cards, they describe freshness or health. For example, an agent with a recent updated date changed its configuration recently — it does not mean it ran recently; and a run with an old started time and no completion may be stuck or waiting.

Next step

Return to the main guide and continue with the Home Dashboard chapter.